Legal

Support policy for active licenses.

Support is included for active licenses, subject to fair-use limits and abuse protection. Active direct annual licenses include support while the annual license remains active. Active AppSumo lifetime licenses include product access, updates, and support while the license remains active and subject to fair-use/support policy. Trialing licenses may receive setup and access support during the valid trial window. Suspended, refunded, revoked, cancelled, expired, or invalid licenses may lose support entitlement. Support is product-related and should be opened from the customer portal when possible. Response handling may occur through the portal or the contact method associated with the customer account. Abusive, excessive, unrelated, or policy-violating requests may be limited or refused. Custom development, third-party plugin/theme conflicts, server administration, malware cleanup, and unrelated WordPress work may be limited or excluded unless explicitly offered.

Policy overview

Support is included for active licenses, subject to fair-use limits and abuse protection.

Active direct annual licenses include support while the annual license remains active. Active AppSumo lifetime licenses include product access, updates, and support while the license remains active and subject to fair-use/support policy. Trialing licenses may receive setup and access support during the valid trial window. Suspended, refunded, revoked, cancelled, expired, or invalid licenses may lose support entitlement.

Support is product-related and should be opened from the customer portal when possible. Response handling may occur through the portal or the contact method associated with the customer account. Abusive, excessive, unrelated, or policy-violating requests may be limited or refused. Custom development, third-party plugin/theme conflicts, server administration, malware cleanup, and unrelated WordPress work may be limited or excluded unless explicitly offered.